Born to Roll

Once you’ve successfully onboarded you can set your Minimum Delivery Rate on the Rolla Driver App. By setting your minimum rate, you will only be offered deliveries that meet or exceed the rate that you have set. You can change your minimum rate whenever you wish.

When a Delivery Angel restaurant has a delivery order, it gets sent to a handful of Rolla drivers selected based on their proximity and rating. Every driver has a Rolla Rating based on customer and restaurant feedback.  The higher your Rolla Rating, the more delivery offers you will receive from restaurants.

You will receive delivery offers via the Rolla Driver App. You’ll be notified by a ‘New Offer’ alert, allowing you to review the details, including the restaurant and customer locations and the Net Earnings. You can then choose whether to accept the offer or not.

Onboarding for Rolla is done entirely through the Rolla Driver App. You will need to first download the App, then begin the process of providing the information and uploading the documents required.

As part of the Rolla onboarding process you will be provided with Road and Personal Safety Guidelines which you will need to read thoroughly.

Once completed you’ll need to allow a short time for approval. Once approved you’ll be good to start receiving offers from Delivery Angel restaurants.

It’s important that the vehicle selected in your profile matches the vehicle you’re using to deliver. The Rolla Driver App assigns larger orders to cars instead of motorbikes or bicycles, so it’s important that you don’t turn up on a bike for an order that requires a car.

You can have multiple vehicles loaded in your profile as long as you’ve provided the required documentation for each. You will need to make sure you manage which vehicle you have selected for each day.

Authorised Rolla drivers and sub-contractors receive the benefit of Rolla’s complimentary Group Personal Accident & Sickness insurance policy.

The policy covers drivers whenever they are logged into the Rolla Driver App and are online for the purpose of accepting orders and ceases at the earliest of:

1. When you arrive at your place of residence; or
2. 15 mins after the completion of a delivery.

You can find more information on Rolla’s insurance policy here.

When you are on a delivery, you will be able to ‘Chat’ or ‘Call’ the customer through the App if you have any issues. Please be polite and understanding if they are difficult to get hold of.  Remember, they will be rating your performance. Look out for delivery notes and instructions from the customer on the order summary in the App.

If you cannot reach the customer or have any other issue, please call the restaurant and let them know what is happening. They will help guide you. The best way to fix issues is to communicate, so please safely answer any phone calls from the restaurant or customer.

If you let the customer or restaurant down by taking detours or making mistakes, they may decide to give you a poor review, which will affect your Driver Rating.

If the delivery is unsuccessful or the mistake is something serious, the restaurant may decide not to pay you for a particular delivery and they may decide to ‘block’ you from receiving Delivery Offers from them in future.

Rolla uses Stripe to process your payouts, transferred daily on a 2 day rolling basis.   You will be automatically emailed a copy of the invoice for each delivery you complete, as well as a Weekly Summary.  You can also track your earnings through the Rolla App.

Hell no. Feel free to wear whatever gear you wish.  We recommend investing in appropriate safety gear but that is your choice.

For each delivery that you complete on the Rolla marketplace, you will pay a flat 0.49c service fee out of your gross earnings to Rolla Delivery Pty Ltd.  The service fee is included in the Net Earnings summary that is viewable with each New Offer.  It is the compensation that you pay to Rolla for sourcing delivery offers and for administering the marketplace.

With Rolla, the delivery rates are set by restaurants & cafes themselves, not by a powerful platform.  The restaurants & cafes will approve your payment once the delivery is successfully completed.  If you have any queries with regards to a payment or a cancellation, please call the restaurant directly. Remember, the restaurant or café is your contracting partner and you will be able to choose who you work with by either ‘Accepting’ or ‘Rejecting’ new offers that you receive on the Rolla App.

We take the responsibility of looking after your personal information seriously. You can check-out our Rolla Privacy Policy here.

If you have any questions not answered by these FAQ’s you can email them to support@rolla.delivery.  Please allow a little time for us to respond.